Terms and Conditions

By using this website and/or purchasing from this website, you agree to the following terms & conditions - 

  • You have measured your dog and read each individual size chart for the product/s you are purchasing as product sizes may vary. 
  • We are only a small business. please allow 2-6 business days for domestic orders to be dispatched and allow up to 8-10 business days for international orders to be dispatched. Please allow an additional 5-12 business days for order to be dispatched during a sale & new launch period.
  • By placing a pre order item/s, your entire order will be shipped when all products become available. (If you urgently need a product that is in stock before the pre order item is available, please place two seperate orders). 
  • Tiny Paw Couture is unable to take responsibility for sizing issues. Please carefully read the sizing guide for each specific product before placing your order. If in doubt, please email us with your dog's neck and chest measurements before purchasing.
  • Please take care to enter the correct address details when you order. If a parcel comes back to us marked 'return to sender' the buyer must pay the same postage fee to get the item re-delivered to them again.
  • Once your order has been placed, unfortunately we do not cancel/refund orders. If you need to make changes to your order, contact us ASAP and we'll see what we can do before your order has been dispatched.
  • You have read our returns & exchange policy and understand we not provide refunds for change of mind.
    If an item is to be returned and or exchanged, the return shipping cost will be at the customer’s expense and items must be unused and in it’s original packaging and condition.
  • For returned products you will be provided with a store credit for the amount paid for the item at the time of placing the order. Shipping fee is non refundable.
  • Price adjustments or partial refunds will not be provided if you have placed an order for a full priced item and the product is on sale the following day/ week etc.
  • When a request is made for a parcel to be delivered and left unattended you acknowledge that Tiny Paw Couture and their Representatives will not be liable in any way for any loss or damage to the parcel, left in accordance with this authority. 
  • International orders - In addition to the Items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.

  • Cancellation of Orders-  Tiny Paw Couture may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur. You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.     

  • Once your order has been placed, unfortunately we do not cancel/refund orders. If you need to make changes to your order, contact us ASAP and we'll see what we can do before your order has been dispatched.

 

 

Our Guarantee:

Tiny Paw Couture products are made from high quality and durable materials, however they are not indestructible. We guarantee our accessories and pet products at the time of purchase against any defects. If you have experienced a problem with any of our products, please send us an email info@tinypawcouture.com

Please ensure that you inspect all items for wear prior to use. We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.